Delivery, returns, warranty and payment

Delivery

• We deliver inside Karachi. The delivery charge depends on weight and area and is shown on your quote before you confirm.
• You can also collect from Office no. 13, First Floor, Dilkusha Building, Main Bolton Market. Order on WhatsApp first and we will message you when it is packed.
• Orders outside Karachi are sent by courier or goods transport at the buyer's cost. Ask for a quote.

Returns

• Unused items in their original packaging can be returned within 7 days with the invoice.
• Cut-to-length items (wire, mesh, net, polythene) and items sourced specially for you cannot be returned unless faulty.
• Report any shortage or damage on delivery within 24 hours, with a photo, on WhatsApp.

Warranty

• Warranty on power tools is given by the brand or its importer. The warranty period is stated on your quote and invoice.
• Bring the tool with its invoice to our office and we will help you with the brand's service centre.
• For covered branded power tools we send a photo of the box and serial number before dispatch, and write the serial on your invoice.

Payment

• Cash or bank transfer. Our bank details are sent on WhatsApp with your quote; always confirm them by phone before transferring.
• Cheques are accepted from approved companies.
• Quotes are valid for 3 days because steel and import prices change often.